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Bookings and Treatments

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Deposit, Reschedule and Cancellation Policy (Consultation Bookings)

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• All appointments at My Body Vibes require payment of a deposit at the time of booking. A booking will not be made without a deposit. The deposit amount reflects the appointment you are booked for. Payment of the deposit can be made over the phone with a credit card , via the payment link or via bank transfer (bank details provided on request).

• ​The deposit is held on your account to secure your booking and is redeemable off  future treatment cost. The deposit will be refunded if no treatment has been selected after attending the consult at scheduled time. However, the deposit is non-refundable if the consultation is unattended (zoom and face to face consults).

• We allow free of charge cancellation and re-schedule for up to 48 hrs before your booking. However, if your booking was made with less than 48 hrs, the deposit will be non-refundable if cancellation or no-show; if you want to reschedule your booking with less than 48 hrs notice, we request another deposit to be paid, both deposit payments will be recorded as store credits to offset future treatments but non-refundable in this case.

• In cases of illness, injury or covid-19,  you can apply for special consideration with supporting medical documentation.  However, waive of fees and surcharges will not be guaranteed.  Please note medical certificate must be provided via email within 7 days of your missed session.

• It is important to confirm your upcoming booking,  we will send reminder messages via txt,  call  or Email, you are required to response accordingly with confirmation therefore secure the booking. If your booking has not been confirmed 48 hrs before the booking time, your spot might be deleted and re-open to other clients and the deposit paid will be non-refundable. (*Deposit will be non-refundable if booking was made with less than 48 hrs despite whether appointment was confirmed or not).

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