Terms and Conditions
Welcome to our website. If you continue to browse our website you are agreeing to comply with and be bound by the following terms and conditions of use.
In these Terms and Conditions ‘we’ or ‘us’ refers to ‘My Body Vibes’ and ‘you’ refers to the viewer or use of the website. These Terms and Conditions constitute the entire contract between us and you. The contract cannot be varied unless we agree to vary it in writing or by email. We reserve the right to make changes, additions and modifications to these Terms and Conditions at any time without notice. By further visiting our website, you are acknowledged to have fully read, understood and accepted the Terms and Conditions.
The content of this website is for general information only. It is subject to change without notice. We provide no warranty or guarantee as to the accuracy, performance, completeness, or suitability of the information found on this website for any particular purpose.
Bookings and Treatments
Deposit, Reschedule and Cancellation Policy (Consultation Bookings)
All appointments at My Body Vibes require payment of a deposit at the time of booking. A booking will not be made without a deposit. The deposit amount reflects the appointment you are booked for. Payment of the deposit can be made over the phone with a credit card, via the payment link or via bank transfer (bank details provided on request).
The deposit is held on your account to secure your booking and is redeemable off future treatment costs. The deposit will be refunded if no treatment has been selected after attending the consult at the scheduled time. However, the deposit is non-refundable if the consultation is unattended (zoom and face-to-face consults).
We allow free-of-charge cancellation and re-schedule for up to 48 hours before your booking. However, if your booking was made within less than 48 hours, the deposit will be non-refundable if cancellation or no-show; if you want to reschedule your booking with less than 48 hours' notice, we request another deposit to be paid, both deposit payments will be recorded as store credits to offset future treatments but non-refundable in this case.
In cases of illness, injury or COVID, you can apply for special consideration with supporting medical documentation. However, waiver of fees and surcharges will not be guaranteed. Please note medical certificate must be provided via email within 7 days of your missed session.
It is important to confirm your upcoming booking, we will send reminder messages via text, call or Email, and you are required to respond accordingly with confirmation, therefore, secure the booking. If your booking has not been confirmed 48 hours before the booking time, your spot might be deleted and re-opened to other clients and the deposit paid will be non-refundable. (*Deposit will be non-refundable if the booking was made within less than 48 hours despite whether the appointment was confirmed or not).
Deposit, Reschedule and Cancellation Policy (Treatment Bookings)
Your treatment bookings are usually arranged right after attending the consultation and finalising the payment. You can also call or email us to make a treatment booking if you have pre-paid treatments (in-store and online) under your customer profile.
We allow free-of-charge cancellation and re-schedule for up to 48 hrs before your treatment booking time.
If you want to reschedule your treatment booking in less than 48 hrs' notice, we request a $50 rescheduling/cancellation fee to be paid to compensate for the occupied spot, it will be non-refundable in this case. We will assist you in rescheduling once the $50 reschedule fee has been paid.
In the case that you have pre-paid treatments, deposits or store credits with us, we will deduct a session of pre-paid treatments or $50 from the deposits or store credits if we are unable to collect the $50 rescheduling/cancellation fee from you.
In cases of illness, injury or covid-19, you can apply for special consideration with supporting medical documentation. However, waiver of fees and surcharges will not be guaranteed. Please note medical certificate must be provided via email within 7 days of your missed session.
It is important to confirm your upcoming booking, we will send reminder messages via text, call or Email, you are required to respond accordingly with confirmation, therefore, secure the booking. If your booking has not been confirmed 48 hrs before the booking time, your spot might be deleted and re-open to other clients
Refund Policy (non-invasive treatments)
As there is no guarantee with skin or body treatments. it is important that the clients understand that procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and/or service has been provided, and it is therefore not possible for My Body Vibes or the consulting doctor/practitioner/ beauty therapists to refund Treatment Fees. Our no change-of-mind-refund policy also applies to all online orders for non-invasive treatments. We do not offer refunds due to a change of mind. This is non-negotiable. Please note that all pre-purchases including online sales will be valid for 12 months from the purchase date if not specifically mentioned. My Body Vibes will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the effects of any treatment performed.
Refund Policy (cosmetic injectable treatments)
As there is no guarantee with skin or body treatments. it is important that the clients understand that procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and/or service has been provided, and it is therefore not possible for My Body Vibes or the consulting doctor/practitioner/ beauty therapists to refund Treatment Fees.
Clients are required to attend a consultation with our registered medical practitioner prior to receiving cosmetic injectable treatments. We will obtain your written consent for the proposed treatments. The prescription will be issued after you have received all of the necessary information and our medical practitioners have determined that the proposed treatment is appropriate for you.
Please note that if you have pre-ordered any injectable treatments (including online pre-orders), you are required to attend the consultation with our medical practitioner, we will obtain your written consent for the proposed treatments. The prescription will be issued after you have received all of the necessary information and our medical practitioners have determined that the proposed treatment is appropriate for you. In the case that our medical practitioner has a reason to believe that the proposed treatment is not suitable for you, your pre-ordered treatment will be cancelled, you may choose to transfer the payment to store credit or obtain a refund. In the case that you decide not to receive the pre-ordered injectable treatments after receiving all of the necessary information during the consultation, your pre-ordered treatment will be cancelled and you may choose to transfer the payment to store credit or obtain a refund. All orders ( including online pre-orders) will be valid for 12 months from the purchase date if not specifically mentioned.
My Body Vibes will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the effects of any treatment performed.
Issuance of Store Credit: Store credits are issued by My Body Vibes and are redeemable only at My Body Vibes clinics or the online store. They are not redeemable for cash or any other form of credit.
Validity: Store credits are valid for 12 months from the date of issue, after which they will expire and cannot be renewed, reinstated, or refunded.
Usage: Store credits can be used as an alternative payment method for purchasing any treatments or products offered by My Body Vibes subject to availability.
Non-transferable: Store credits are non-transferable, non-refundable, and cannot be exchanged for cash or any other form of credit.
Minimum Value: The value of the store credit must be equal to or greater than the price of the desired treatment or product at the time of purchase.
Treatment Eligibility and Consultation Requirement: While store credits can be used on all available treatments and packages, it is imperative to determine if you are a suitable candidate for certain treatments, such as cosmetic injections. Prior to any such treatments, you are required to: 1. Attend a consultation with our professional cosmetic nurses. 2. Obtain the necessary prescription from our doctor. This process ensures your safety and adherence to relevant regulations. Should you be deemed ineligible for a specific injectable treatment, you may utilize the store credit for other non-injectable treatments. Alternatively, if no other treatments are found suitable, a refund will be provided.
Balance Inquiry: Customers can check the balance of their store credits by visiting My Body Vibes clinics or inquiring in-store.
Combining Credits: Multiple store credits can be combined for a single purchase. However, store credits cannot be combined with other promotional offers or discounts unless explicitly stated.
Returns & Refunds: If a purchase made using store credit is returned, the refund will be issued back as store credit. No cash refunds will be provided for purchases made using store credit.
Changes to Terms: My Body Vibes reserves the right to modify, amend, or discontinue the store credit terms and conditions without prior notice. Any changes will be posted on our website and will be effective immediately.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Victoria. Any disputes arising out of or in connection with the store credits shall be subject to the exclusive jurisdiction of the courts of Victoria.
Contact: For any queries regarding store credits, please contact our customer service team at email@example.com
The contents of our website are protected by copyright laws and other intellectual property rights. We are the owner of these rights. All product and company names and logos included on our website (www.mybodyvibes.com.au) are the trademarks, service marks or trading names of their respective owners. You may download it from our website for the sole purpose of using it as an information resource. You may not modify, copy, reproduce, upload, post, transmit or distribute, by any means or in any manner, any material or information on or download from our website including, but not limited to text/web content, blogs, photos, videos, without our prior written consent. Unauthorised use of this website in any way may give rise to a claim for damages and/or be a criminal offence.
Please ensure to arrive at least 10 minutes* prior to your appointment to fill out all relevant consultation forms.
If by chance you are running late, we really do appreciate a simple phone call to notify us. We sometimes may need to rearrange your appointment to avoid inconveniencing other patients.
Our team send a courtesy reminder SMS, 48 hours prior to your appointment with the time and day of your appointment. Please reply “YES” or “NO” or give us a call to reschedule. Please call the clinic at least 48 hours prior to your appointment if you need to reschedule, otherwise, our cancellation policy may apply.
We will try to accommodate late arrivals up to 10 minutes after your scheduled treatment time, but you may be asked to wait, or your treatment may be cancelled or rescheduled in order to treat the next on-time client. For rescheduling and cancellation due to the late arrival, we will charge a $50 non-refundable fee or take off one session of your pre-purchased treatments.
We understand and respect all our patients' privacy and endeavour to keep your personal details private. We do not sell, disclose, trade, or give away any information we may have on any of our patients. Our servers employ industry-standard security protocols to protect the information contained on them from unauthorised access.
We collect information from you for the purposes of patient file creation, appointment generation, processing and delivering your order. We do not disclose or make available any of your personal information to any other parties.
My Body Vibes website also collects “cookies”. What are these? A “cookie” is a small temporary internet data file stored by your web browser on your computer or smart device (eg. Ipad, iPhone). These “cookies” assist our IT team, in monitoring your online activity and learning what you are interested in and which advertisements bring web users to our website. The information that is collected and shared from the cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or details of your internet service provider.
Laser Hair Remove Treatments
Our Full Body Hair Removal Treatment for male clients excludes the removal of hair from private and buttock areas, in consideration of our all-female staff.
Your belongings remain solely your responsibility and we remind you to care for your personal valuables. We hereby exclude ourselves from any liability for lost, stolen, damaged or misplaced personal items when visiting My Body Vibes.
Skincare Products (Online and In-store)
Domestic & International Shipping Policy
*We are currently experiencing delays processing orders due to high demand.
As Australia Post domestic shipping times are further delayed we recommend allowing an additional four business days to timings outlined below. International shipping is severely affected and orders may be delayed up to 3 weeks.
Orders are usually received within 3 business days but may be delayed depending on location.
All our orders are despatched from Melbourne metro. Orders placed by 2pm (AEDT) on business days qualify for same day despatch. For security, a signature will be required on delivery.
Please check your shipping information is correct, including business name or unit number. We do not take responsibility for shipping delays or missing items if your address is incomplete or invalid.
Tracking information is provided by Australia Post and will be provided to you by email during the order fulfilment process. We do not take responsibility for issues with tracking or delivery once your order is with Australia Post.
Should an item be returned to us, customers are required to pay their own postage fees . If you have any issues please email firstname.lastname@example.org
Skincare Products Returns Policy (14 days)
*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.
Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on a skin care product you've purchased from us - simply contact us within 14 days of your delivery date.
Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return.
Also note, Menstrual Care, Oral Care devices, and Sex category products do not fall under our 14 day returns policy for hygiene and safety reasons. We will not accept returns on these items for change of mind reasons, even if the item is unused. If your product is faulty, please fill out our returns form.
Change Of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
Incorrect Item/Damaged On Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
Here's how it works
1. Get in touch
To request a return, please send an email to email@example.com and use your online order number as the subject of the email.
2. We'll get back to you
One of our Customer Service team members will contact you via email with instructions on what will be the delivery address.
3. Pack & Send
Pack up your item carefully, so it reaches us safely . You can re-use your original packaging, or a similar sized box if you no longer have it. You can choose to use any couriers such as Australia Post or DHL, please choose a service with tracking, you will need to pay for the return shipping. Please send us the shipping details and the tracking link, we will keep an eye on it.
*You can also choose to drop it off at one of our clinic locations.
4. What Will Happen Next?
We will process your exchange, refund or store credit within 7 business days of your return arriving back to us. We'll be in touch as soon as your return is complete.