Terms and Conditions

​Welcome to our website. If you continue to browse our website you are agreeing to comply with and be bound by the following terms and conditions of use.​

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In these Terms and Conditions ‘we’ or ‘us’ refers to ‘My Body Vibes’ and ‘you’ refers to the viewer or use of the website. These Terms and Conditions constitute the entire contract between us and you. The contract cannot be varied unless we agree to vary it in writing or by email. We reserve the right to make changes, additions and modifications to these Terms and Conditions at any time without notice. By further visiting our website, you are acknowledged to have fully read, understood and accepted the Terms and Conditions.

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The content of this website is for general information only. It is subject to change without notice. We provide no warranty or guarantee as to the accuracy, performance, completeness, or suitability of the information found on this website for any particular purpose.

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Bookings and Treatments

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Deposit, Reschedule and Cancellation Policy (Consultation Bookings)

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• All appointments at My Body Vibes require payment of a deposit at the time of booking. A booking will not be made without a deposit. The deposit amount reflects the appointment you are booked for. Payment of the deposit can be made over the phone with a credit card, via the payment link or via bank transfer (bank details provided on request).

• ​The deposit is held on your account to secure your booking and is redeemable off future treatment costs. The deposit will be refunded if no treatment has been selected after attending the consult at the scheduled time. However, the deposit is non-refundable if the consultation is unattended (zoom and face-to-face consults).

• We allow free-of-charge cancellation and re-schedule for up to 48 hours before your booking. However, if your booking was made within less than 48 hours, the deposit will be non-refundable if cancellation or no-show; if you want to reschedule your booking with less than 48 hours' notice, we request another deposit to be paid, both deposit payments will be recorded as store credits to offset future treatments but non-refundable in this case.

• In cases of illness, injury or COVID,  you can apply for special consideration with supporting medical documentation.  However, waiver of fees and surcharges will not be guaranteed.  Please note medical certificate must be provided via email within 7 days of your missed session.

• It is important to confirm your upcoming booking,  we will send reminder messages via text,  call or Email, and you are required to respond accordingly with confirmation, therefore, secure the booking. If your booking has not been confirmed 48 hours before the booking time, your spot might be deleted and re-opened to other clients and the deposit paid will be non-refundable. (*Deposit will be non-refundable if the booking was made within less than 48 hours despite whether the appointment was confirmed or not).

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Deposit, Reschedule and Cancellation Policy (Treatment Bookings)

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• Your treatment bookings are usually arranged right after attending the consultation and finalising the payment. You can also call or email us to make a treatment booking if you have pre-paid treatments (in-store and online) under your customer profile.

• We allow free-of-charge cancellation and re-schedule for up to 48 hrs before your treatment booking time.

• If you want to reschedule your treatment booking in less than 48 hrs' notice, we request a $50 rescheduling/cancellation fee to be paid to compensate for the occupied spot, it will be non-refundable in this case. We will assist you in rescheduling once the $50 reschedule fee has been paid.

• In the case that you have pre-paid treatments, deposits or store credits with us, we will deduct a session of pre-paid treatments or $50 from the deposits or store credits if we are unable to collect the $50 rescheduling/cancellation fee from you.

• In cases of illness, injury or covid-19,  you can apply for special consideration with supporting medical documentation.  However, waiver of fees and surcharges will not be guaranteed.  Please note medical certificate must be provided via email within 7 days of your missed session.

• It is important to confirm your upcoming booking,  we will send reminder messages via text,  call or Email, you are required to respond accordingly with confirmation, therefore, secure the booking. If your booking has not been confirmed 48 hrs before the booking time, your spot might be deleted and re-open to other clients 

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Refund Policy

(non-invasive treatments- skin, body contouring, laser, PRP and mono thread treatment)

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As there is no guarantee with skin or body treatments. it is important that the clients understand that procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and/or service has been provided, and it is therefore not possible for My Body Vibes or the consulting doctor/practitioner/ beauty therapists to refund Treatment Fees. Our no change-of-mind-refund policy also applies to all online orders for non-invasive treatments, PRP and mono thread treatment. We do not offer refunds due to a change of mind.  This is non-negotiable.  Please note that all pre-purchases including online sales will be valid for 12 months from the purchase date if not specifically mentioned. My Body Vibes will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the effects of any treatment performed.

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We understand that life can take unexpected turns, including relocation and financial difficulties. While we sympathize with the changes you may encounter, please be aware that we are unable to offer refunds in the event of a client relocating or experiencing financial difficulties. We encourage our valued clients to consider their current and foreseeable living circumstances before committing to a purchase of our treatments or services. All prepaid treatment packages—whether purchased online or in-store—are strictly non-transferable and may only be redeemed by the original purchaser. Packages cannot be shared, gifted, or split between multiple clients.

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Pregnancy Provision:

If you become pregnant before or during your treatment course, you must notify us in writing via email as soon as possible and provide one of the following:

• A doctor’s letter confirming your pregnancy, or

• A birth certificate once your child is born

This documentation is required for any pregnancy-related extension request.

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-Extension Conditions

Upon receiving valid documentation, we offer one (1) extension only, with the following conditions:

• A maximum extension of 12 months from the date of your request

• No additional extensions will be granted under any circumstances, including becoming pregnant again during the extended period

• Extensions are not automatic — clients must email the clinic and receive written approval

• If the client does not contact us within a reasonable timeframe or provide proof, the treatment package will continue to follow its original expiry date

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-Non-Transferable & Non-Refundable

• Treatment packages remain non-refundable

• No store credit, conversion, or treatment transfer is available for pregnancy-related interruptions

• Packages cannot be transferred to another person for any reason

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-Important Note

This policy is designed to ensure fairness and consistency for all clients. We encourage clients to plan ahead when undergoing multi-session treatment programs.

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Online Orders: For online orders, clients must tick a box confirming they have read and agreed to our terms and conditions before completing their order. Once the acknowledgment is made, refunds will not be issued under any circumstances for change of mind. If you have made an online order, you can not claim you were unaware of the policy, as the agreement is required step in the checkout process.

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Refund Policy

(cosmetic aesthetics treatments)

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As there is no guarantee with skin, body or cosmetic aesthetics treatments. it is important that the clients understand that procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and/or service has been provided, and it is therefore not possible for My Body Vibes or the consulting doctor/practitioner/ beauty therapists to refund Treatment Fees.

 

Clients are required to attend a consultation with our registered medical practitioner prior to receiving cosmetic aesthetics treatments.  We will obtain your written consent for the proposed treatments. The prescription will be issued after you have received all of the necessary information and our medical practitioners have determined that the proposed treatment is appropriate for you. 

 

Please note that if you have pre-ordered cosmetic aesthetics treatments (including online pre-orders), you are required to attend the consultation with our medical practitioner, we will obtain your written consent for the proposed treatments. The prescription will be issued after you have received all of the necessary information and our medical practitioners have determined that the proposed treatment is appropriate for you.  If our medical practitioner determines that a proposed treatment is not suitable for you following your consultation, the pre-ordered treatment will be cancelled and the full amount paid will be converted to store credit. No refunds will be issued.

If you choose not to proceed with a pre-ordered injectable treatment after receiving all relevant information during your consultation, the pre-ordered treatment will be cancelled and the amount paid will be converted to store credit only. Refunds are not available under any circumstances.

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All purchases (including online pre-orders) are valid for 12 months from the date of purchase, unless otherwise stated.

All prepaid treatment packages—whether purchased online or in-store—are strictly non-transferable and may only be redeemed by the original purchaser. Packages cannot be shared, gifted, transferred, or split between multiple clients.

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My Body Vibes will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the effects of any treatment performed.

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Store Credit 

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• Issuance of Store Credit: Store credits are issued by My Body Vibes and are redeemable only at My Body Vibes clinics or the online store. They are not redeemable for cash or any other form of credit.

• Validity: Store credits are valid for 12 months from the date of issue, after which they will expire and cannot be renewed, reinstated, or refunded.

• Usage: Store credits can be used as an alternative payment method for purchasing any treatments or products offered by My Body Vibes subject to availability. Store credits cannot be used in conjunction with Boxing Day promotions, birthday discounts, or any promotional offers where a discount has already been applied.

• Conversion of Unused Package Sessions to Store Credit: Clients who cancel a discounted multi-session package may do so at any time; completed sessions are re-costed at the clinic’s prevailing single-session rate, and any store credit equals the package price paid minus the standard price of sessions already taken (e.g., a three-session facial bundle bought for $180—40 % off the $300 full price—leaves $80 credit after one $100 session, but after two sessions the balance is –$20, so no credit remains). If the recalculation results in a negative balance, no store credit is issued and the clinic may, at its discretion, invoice or waive the shortfall.

• Non-transferable: Store credits are non-transferable, non-refundable, and cannot be exchanged for cash or any other form of credit.

• Minimum Value: The value of the store credit must be equal to or greater than the price of the desired treatment or product at the time of purchase.

• Treatment Eligibility and Consultation Requirement: While store credits can be used on all available treatments and packages, it is imperative to determine if you are a suitable candidate for certain treatments, such as cosmetic injections. Prior to any such treatments, you are required to: 1. Attend a consultation with our professional cosmetic nurses. 2. Obtain the necessary prescription from our doctor. This process ensures your safety and adherence to relevant regulations. Should you be deemed ineligible for a specific cosmetic aesthetics treatment, you may utilize the store credit for other non-invasive treatments. Alternatively, if no other treatments are found suitable, a refund will be provided.

• Balance Inquiry: Customers can check the balance of their store credits by visiting My Body Vibes clinics or inquiring in-store.

• Combining Credits: Multiple store credits can be combined for a single purchase. However, store credits cannot be combined with other promotional offers or discounts unless explicitly stated.

• Returns & Refunds: If a purchase made using store credit is returned, the refund will be issued back as store credit. No cash refunds will be provided for purchases made using store credit.

• Changes to Terms: My Body Vibes reserves the right to modify, amend, or discontinue the store credit terms and conditions without prior notice. Any changes will be posted on our website and will be effective immediately.

• Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Victoria. Any disputes arising out of or in connection with the store credits shall be subject to the exclusive jurisdiction of the courts of Victoria.

• Contact: For any queries regarding store credits, please contact our customer service team at info@mybodyvibes.com.au

 

 

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Copyright

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The contents of our website are protected by copyright laws and other intellectual property rights. We are the owner of these rights. All product and company names and logos included on our website (mybodyvibes.com.au) are the trademarks, service marks or trading names of their respective owners. You may download it from our website for the sole purpose of using it as an information resource. You may not modify, copy, reproduce, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text/web content, blogs, photos, videos, without our prior written consent. Unauthorised use of this website in any way may give rise to a claim for damages and/or be a criminal offence.

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New Clients

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Please ensure to arrive at least 10 minutes* prior to your appointment to fill out all relevant consultation forms.

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If by chance you are running late, we really do appreciate a simple phone call to notify us. We sometimes may need to rearrange your appointment to avoid inconveniencing other patients.

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Our team send a courtesy reminder SMS, 48 hours prior to your appointment with the time and day of your appointment. Please reply “YES” or “NO” or give us a call to reschedule. Please call the clinic at least 48 hours prior to your appointment if you need to reschedule, otherwise, our cancellation policy may apply.

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Late Arrival

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We will try to accommodate late arrivals up to 10 minutes after your scheduled treatment time, but you may be asked to wait, or your treatment may be cancelled or rescheduled in order to treat the next on-time client.  For rescheduling and cancellation due to the late arrival, we will charge a $50 non-refundable fee or take off one session of your pre-purchased treatments.

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Privacy Policy

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We understand and respect all our patients' privacy and endeavour to keep your personal details private. We do not sell, disclose, trade, or give away any information we may have on any of our patients. Our servers employ industry-standard security protocols to protect the information contained on them from unauthorised access.

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We collect information from you for the purposes of patient file creation, appointment generation, processing and delivering your order. We do not disclose or make available any of your personal information to any other parties.

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My Body Vibes website also collects “cookies”. What are these? A “cookie” is a small temporary internet data file stored by your web browser on your computer or smart device (eg. Ipad, iPhone). These “cookies” assist our IT team, in monitoring your online activity and learning what you are interested in and which advertisements bring web users to our website. The information that is collected and shared from the cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or details of your internet service provider.

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By using our website, you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy without notice, but these changes if made will always be posted to make you aware of what information we collect and how we use it.​

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Laser Hair Remove Treatments

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Our Full Body Hair Removal Treatment for male clients excludes the removal of hair from private and buttock areas, in consideration of our all-female staff.

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Your Valuables

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Your belongings remain solely your responsibility and we remind you to care for your personal valuables. We hereby exclude ourselves from any liability for lost, stolen, damaged or misplaced personal items when visiting My Body Vibes.

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