Terms and Conditions

​Welcome to our website. If you continue to browse our website you are agreeing to comply with and be bound by the following terms and conditions of use.​

In these Terms and Conditions ‘we’ or ‘us’ refers to ‘My Body Vibes’ and ‘you’ refers to the viewer or used of the website. These Terms and Conditions constitute the entire contract between us and you. The contract cannot be varied unless we agree to vary it in writing or by email. We reserve the right to make changes, additions and modifications to these Terms and Conditions at anytime without notice. By furthering visiting our website, you are acknowledge to have fully read, understood and accept the Terms and Conditions.

The content of this website is for general information only. It is subject to change without notice. We provide no warranty or guarantee as to the accuracy, performance, completeness, or suitability of the information found on this website for any particular purpose.

Bookings and Treatments

Deposit, Reschedule and Cancellation Policy (Consultation Bookings)

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  • All appointments at My Body Vibes require payment of a deposit at the time of booking. A booking will not be made without a deposit. The deposit amount reflects the appointment you are booked for. Payment of the deposit can be made over the phone with a credit card , via the payment link or via bank transfer (bank details provided on request).

  • ​The deposit is held on your account to secure your booking and is redeemable off  future treatment cost. The deposit will be refunded if no treatment has been selected after attending the consult at scheduled time. However, the deposit is non-refundable if the consultation is unattended (zoom and face to face consults).

  • We allow free of charge cancellation and re-schedule for up to 48 hrs before your booking. However, if your booking was made with less than 48 hrs, the deposit will be non-refundable if cancellation or no-show; if you want to reschedule your booking with less than 48 hrs notice, we request another deposit to be paid, both deposit payments will be recorded as store credits to offset future treatments but non-refundable in this case.

  • In cases of illness, injury or covid-19,  you can apply for special consideration with supporting medical documentation.  However, waive of fees and surcharges will not be guaranteed.  Please note medical certificate must be provided via email within 7 days of your missed session.

  • It is important to confirm your upcoming booking,  we will send reminder messages via txt,  call  or Email, you are required to response accordingly with confirmation therefore secure the booking. If your booking has not been confirmed 48 hrs before the booking time, your spot might be deleted and re-open to other clients and the deposit paid will be non-refundable. (*Deposit will be non-refundable if booking was made with less than 48 hrs despite whether appointment was confirmed or not).

Deposit, Reschedule and Cancellation Policy (Treatment Bookings)

  • Your treatment bookings are usually arranged right after attending the consultation and finalising the payment. You can also call or email us to make a treatment booking if you have pre-paid treatments (in-store and online) under your customer profile.

  • We allow free of charge cancellation and re-schedule for up to 48 hrs before your treatment booking time. However, if your booking was made with less than 48 hrs,  we will deduct one session of your pre-paid treatments if cancellation or no-show;

  • if you want to reschedule your  treatment booking in less than 48 hrs notice, we request $30 reschedule fee to be paid to secure the next treatment booking, it will be  non-refundable in this case.

  • In cases of illness, injury or covid-19,  you can apply for special consideration with supporting medical documentation.  However, waive of fees and surcharges will not be guaranteed.  Please note medical certificate must be provided via email within 7 days of your missed session.

  • It is important to confirm your upcoming booking,  we will send reminder messages via txt,  call  or Email, you are required to response accordingly with confirmation therefore secure the booking. If your booking has not been confirmed 48 hrs before the booking time, your spot might be deleted and re-open to other clients 

Refund Policy

As there is no guarantee with skin or body treatments. it is important that the clients understands procedures are not an exact science. Every human body is different and may react differently. Whatever the outcome, the product and/or service has been provided, and it is therefore not possible for My Body Vibes or the consulting doctor/practitioner/ beauty therapists to refund Treatment Fees. Our no change-of-mind-refund policy also applies to all online orders. We do not offer refund due to  change-of-mind.  This is non-negotiable.  Please note all pre-purchases including online sales will be valid for 12 months from the purchase date if not specifically mentioned. My Body Vibes will make every reasonable effort to achieve the aesthetic outcome the patient requests, however, no guarantees are offered in relation to the effects of any treatment performed.  

Copyright

The contents of our website are protected by copyright laws and other intellectual property rights. We are the owner of these rights. All product and company names and logos included in our website (www.mybodyvibes.com.au) are the trademarks, service marks or trading names of their respective owners. You may download from our website for the sole purpose of using it as an information resource. You may not modify, copy, reproduce, upload, post, transmit or distribute, by any means or in any manner, any material or information on or download from our website including, but not limited to text/web content, blogs, photos, videos, without our prior written consent. Unauthorised use of this website in any way, may give rise to a claim for damages and/or be a criminal offence.

New Clients

Please ensure to arrive at least 10 minutes* prior to your appointment to fill all relevant ‘new patient questionnaire” forms.

If by chance you are running late, we really do appreciate a simple phone call to notify us. We sometimes may need to rearrange your appointment to avoid inconveniencing other patients

Our team send a courtesy reminder SMS, 48 hours prior to your appointment with time and day of your appointment. Please reply “YES” or “NO” or give us a call to reschedule. Please call the clinic at least 48 hours prior to your appointment if you need to reschedule, otherwise our cancellation policy may apply.

Privacy Policy

We understand and respect all our patients privacy and endeavour to keep your personal details private. We do not sell, disclose, trade, or give away any information we may have on any of our patients. Our servers employ industry standard security protocols to protect the information contained on them from unauthorised access.

We collect information from you for the purposes of patient file creation, appointment generation, processing and delivering your order. We do not disclose or make available any of your personal information to any other parties.

My Body Vibes website also collects “cookies”. What are these?. A “cookie” is a small temporary internet data file stored by your web browser on your computer or smart device (eg. Ipad, iPhone). These “cookies” assist our IT team to ,monitor your online activity and to learn what you are interested in and which advertisements bring web users to our website. The information that is collected and share from the cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or details of your internet service provider.

By using our website , you consent to the collection and use of information by us and the terms of this Privacy Policy. We may change our Privacy Policy without notice, but these changes if made will always be posted to make you aware of what information we collect and how we use it.

Your Valuables

Your belongings remain solely your responsibility and we remind you to care for your personal valuables. We hereby exclude ourselves of any liability for lost, stolen, damaged or misplaced personal items when visiting My Body Vibes.

Skincare Products (Online and In-store)

Domestic & International Shipping Policy

*We are currently experiencing delays processing orders due to high demand.

As Australia Post domestic shipping times are further delayed we recommend allowing an additional four business days to timings outlined below. International shipping is severely affected and orders may be delayed up to 3 weeks.

Orders are usually received within 3 business days but may be delayed depending on location.

All our orders are despatched from Melbourne metro. Orders placed by 2pm (AEDT) on business days qualify for same day despatch. For security, a signature will be required on delivery.

Please check your shipping information is correct, including business name or unit number. We do not take responsibility for shipping delays or missing items if your address is incomplete or invalid.

Tracking information is provided by Australia Post and will be provided to you by email during the order fulfilment process. We do not take responsibility for issues with tracking or delivery once your order is with Australia Post.

Should an item be returned to us, customers are required to pay their own postage fees . If you have any issues please email info@mybodyvibes.com.au

Skincare Products Returns Policy (14 days)

*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.

Can I return something I've purchased?

We are happy to offer a store credit, exchange, or refund on a skin care product you've purchased from us - simply contact us within 14 days of your delivery date.

Please note, if you are returning multiple items from different orders, these items must be sent back separately in order for our Returns Team to accurately process your return. 

Also note, Menstrual Care, Oral Care devices, and Sex category products do not fall under our 14 day returns policy for hygiene and safety reasons. We will not accept returns on these items for change of mind reasons, even if the item is unused. If your product is faulty, please fill out our returns form.

Change Of Mind

If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.

Incorrect Item/Damaged On Arrival

 

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

Here's how it works

1. Get in touch

To request a return, please send an email to info@mybodyvibes.com.au and use your online order number as the subject of the email.

2. We'll get back to you

One of our Customer Service team members will contact you via email with instructions on what will be the delivery address.

3. Pack & Send

Pack up your item carefully, so it reaches us safely . You can re-use your original packaging, or a similar sized box if you no longer have it. You can choose to use any couriers such as Australia Post or DHL, please choose a service with tracking, you will need to pay for the return shipping. Please send us the shipping details and the tracking link, we will keep an eye on it.

 

*You can also choose to drop it off at one of our clinic locations.

4. What Will Happen Next?

We will process your exchange, refund or store credit within 7 business days of your return arriving back to us. We'll be in touch as soon as your return is complete.