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Bookings and Treatments

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Deposit, Reschedule and Cancellation Policy (Treatment Bookings)

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• Your treatment bookings are usually arranged right after attending the consultation and finalising the payment. You can also call or email us to make a treatment booking if you have pre-paid treatments (in-store and online) under your customer profile.

• We allow free of charge cancellation and re-schedule for up to 48 hrs before your treatment booking time.

• If you want to reschedule your  treatment booking in less than 48 hrs notice, we request $50 reschedule/cancellation fee to be paid to compensate for the occupied spot, it will be  non-refundable in this case. We will assist you to reschdule once $50 reschedule fee has been paid.

• In the case that you have pre-paid treatments, deposits or store credits with us, we will deduct a session of pre-paid treatments or $50 from the deposits or store credits if we are unable to collect the $50 reschedule/cancellation fee from you.

• In cases of illness, injury or covid-19,  you can apply for special consideration with supporting medical documentation.  However, waive of fees and surcharges will not be guaranteed.  Please note medical certificate must be provided via email within 7 days of your missed session.

• It is important to confirm your upcoming booking,  we will send reminder messages via txt,  call  or Email, you are required to response accordingly with confirmation therefore secure the booking. If your booking has not been confirmed 48 hrs before the booking time, your spot might be deleted and re-open to other clients. 

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